HOW IT WORKS
This document provides a simple explanation of how your system will work with animated gifs demonstrating common tasks. You're help file will be very similar, and will include explanations for those customised functions that were implied by your data or requested from us.
INTRODUCTION
MOTIVATION
Having spent several years in the Insurance Sector as a programmer, IT Manager and Executive Manager, I've realized that systems have been doing the same thing for years. i.e. allowing users to save there data somewhere safe and retrieve it quickly in a way that makes sense to them. Now the ability to do this has been around for a long time and the process is more cost effective than ever before, but the cost of administration systems keeps increasing.
Software Licencing Fees - particularly for MS SQL Databases
IT Companies build infrastructure and processes around large key clients
Smaller clients contribute to those infrastructure costs, even though it adds no value to their applications
The IT Industry continually invents 'New and Revolutionary Ways' of thinking about business data which after only a little time reveals itself to be inadequate.
We attempt to avoid these pitfalls by catering specifically to the needs of small to medium sized businesses, so that we can leverage the power of open source software, and the free storage and communication platforms provided by Google. Our clients pay less for system acquisition and setup, and significantly lower monthly fees (if they opt for monthly support packages).
OUR SOLUTION
Every service we provide to small to to medium sized brokers (i.e. brokers managing up to ten thousand policies for any number of underwriters) brings together Google's Free Services such as Drive, Sheets, Mail and Web Apps in one secure user friendly system. As such, you're not paying for hosting, storage or usage. You simply pay for the application and the labour involved to set up the system with your data. Your data and the application you paid for belongs to you forever and you can access it at any time and from anywhere.
BENEFITS
Your system is 100% customizable. There's no need to consider the impact of any customisation on our other clients, because your application is isolated from their respective applications. You'll get what you need in no time at all
You can't ever be locked out of your system. If you have opted for some ongoing monthly services, those will simply stop if you don't pay, but you are guaranteed access for ever
When we import your data for the first time, we customise the application around the data that you've sent to us. So if for instance your data includes some field not typical for other brokers, that no problem - We build it into the system. The same applies for additional benefits such as Mortal Remains, Grocery Benefit, Cash allowing or waiver of premium any thing else.
OVERVIEW
GROUPS / SCHEMES
You can have as many groups or schemes as you like. These are just logical groups of policies. Each group can be underwritten by a different underwriter and can have its own set of products and rates. Each underwriter provides for three kinds of contacts - Primary, Accounts, Claims. When you submit your monthly schedule, it will go to the underwriter's Accounts contact, while claim submissions are sent to the Claims contact.
In addition to the products and rates shown below, if you provide additional services through third parties, such as Mortal Remains, Cash Benefit, Monthly Grocery Allowance, etc, these will be built into your system according to the data that we receive from you.
MEMBERS / POLICIES
Policies management is extremely easy.
Navigating policies
Searches and paging are incredibly fast and you can sort the policy list by any field. Policies are searchable by the principal member details as well for convenience.
Policies and Assured Lives
All policies captured default to status 'Loaded'. The commencement date you enter is the date at which the policy will become active, provided that premium has been received and allocated.
Adding assureds is equally easy and depending on the policy product, rates are automatically calculated. While capturing or editing, the system will warn you if you're missing important information such as ID Numbers and / or birth dates. If you do write up foreign nationals, Nationality and Passport Number Fields will be added to the assured screens on setup. If you offer optional rider benefits, the choices will be presented to the user on capture.
Documents
Documents such as Application Forms, ID Documents, Debit Order Authorisation Forms, etc, can be saved to the policy as well.
PREMIUM MANAGEMENT
Out of the box, your system handles cash allocations which can be done in two ways:
Directly under the policy: This useful if someone comes into the office to pay cash.
Cash schedules can be imported
If premium is collected via Debit order or Stop Order, it is most likely done by your underwriter and they are not likely to share the collection schedules, in which case our system can import your excel commission statements in order to allocate premium.
Single premium capture
Premiums Schedule Export
Premium Schedule Import
Automated Premium Management
Automated Premium Management is only available for clients who have opted for the relevant monthly support package, as we monitor the scheduled task very closely after setup to ensure a smooth and accurate process. Additional setup fees vary according to the service provider's specifications. Generally premium collection should be managed by the underwriter or an FSP authorized to do so. WE DO NOT COLLECT PREMIUMS.
CLAIMS MANAGEMENT
Capturing and submitting claims is easy. All the necessary data for your underwriter is pulled through from Policies. You simply add the deceased's date of passing and upload the documentation specified by your underwriter such as Death Certificate, Police Report, etc When you submit the claim, the claim information along with the document attachments is immediately emailed to your underwriter's Claim contact.
